| Our customer care center provides world-class support for issues relating to SkillsNET® tools.
SkillsNET customers have access to the Customer Support Helpdesk whenever they may need it. The Helpdesk is provided by SkillsNET to assist customers with a wide array of issues, ranging from general questions about our tools (i.e., “how to” type questions) to complex situations.
The Customer Support Helpdesk provides two valuable types of support; product and information and support to resolve issues involving access to web-based tools, errors, functionality requests and other technical concerns, and project support to address questions regarding the parameters of a project, timelines, and provide application assistance.
Customers can reach the SkillsNET Customer Support Helpdesk by phone or email at any time during normal business hours. For urgent after-hours support, customers can utilize the phone messaging service and a SkillsNET Customer Support Representative will contact them as soon as possible, based on the urgency of the customer's need, and the support services provided in their contract.
SkillsNET Account Manager- Your SkillsNET Account Manager is a dedicated resource ensuring you high value client management support. Your Account Manager works with you to develop relationships at all levels of your organization and to represent you within ours, helping you resolve any issues that might occur.
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